Shipping & DeliverySHIPPING & DELIVERY
We offer FREE ground shipping for all domestic orders over $650. All packages are shipped via USPS or UPS with a tracking number, note UPS doesn’t ship to P.O. Boxes, P.O. Box shipments will be shipped via USPS. Customers are responsible to provide an address to ship packages to that has a secure delivery location, we aren’t responsible for lost or stolen packages. We do offer an option to ship signature required, for an additional fee.
We don’t offer free shipping on international shipments, we use UPS, DHL and can ship to most countries. International customers are responsible for all additional duties/fees/VAT that might apply. Please be sure that you understand what the duty rates are in the country you are shipping to before finalizing your order. All international sales are final and may not be exchanged or returned. Refusal to pay duties and taxes upon delivery will result in the package being forfeited to the post office, and you will not be reimbursed for any amount of the original order.
Processing and Delivery Time:
Orders are processed Tuesday through Friday excluding holidays. We do our best to ship the same day but orders received on weekend days, closed hours, holidays and after 3pm EST will be processed the next business day. If you need your package to be delivered by a certain date, please let us know so we can prioritize your order. We are unable to re-route packages once they have been shipped, so please check all shipping details carefully before submitting your order.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. If you've signed up for an account with us, you can check the status of your orders on Your Account Page.
Have another question? Email us at firstname.lastname@example.org